One of the members in my Mentorship Group group has asked me a few strategic questions regarding the way we do business at DevriX.
I’m trying to cover different areas related to running a business, handling marketing activities, becoming a better developer and solving business problems.
This time I’ve decided to record a video since the questions would have taken a good chunk of time to write down and sum up as compared to a 13min video on YouTube:
Here are the 5 questions I’ve covered in my video:
- How do you manage multiple client requests in a limited time frame?
- How do you distribute client hours for development through a single workday?
- How do you manage delays with client feedback?
- How do you charge clients – after, before, during the development or in a pre-established payment calendar before you start working?
- Should you put emphasis on your location (country) or it’s better to aim for a more global service worldwide?
Since we’re providing mainly WordPress Retainers as a strategic service by DevriX, I’ve shared some thoughts applicable for both one-off projects, and ongoing long-term contracts.
If you have any additional questions or remarks, add a comment below and join the conversation.
Thanks Mario for answer my questions. I’m sure many fellows from the group have similar concerns.
Many of the answer you give us are very similar to the direction I think I need to follow. Now with you feedback I’m more confident in the changes I want to implement in my business.
I think it’s worth adding a way to optimize our client and controlling the interactions with other clients during that time is to be proactive and inform before asking.
It is very unlikely that a client will call you and interrupt if you inform him before even saying “we are at this point”, “we are close to finishing”, “we are not finished yet”, “we had the following problem and we are solving it”
Sure thing, happy to help.
In practice, I have hardly heard or read anything innovative or groundbreaking over the past 3-4 years. Everything seems to be common sense – it’s all about the confirmation that a certain set of procedures works as expected in practice (with some refined details, of course).
And yes, we do accept it as a personal “failure” if a client asks for an update on something that we’re working on. That means that we haven’t set the expectations properly or have delayed an update. Sometimes, it’s simply a more persistent customer but that’s more of a rare occasion.