Exactly 2 years ago, I outlined a global 20-year innovation forecast on the future of digital buying – ecommerce and services alike.
We’re 10% in, and I’m reflecting on the hypotheses and the evolution we’ve observed so far.
High-level, the 10 key trends I pinpointed then as growing and making a dent over time:
1. Automated customer profiling
2. VR events and showrooms
3. SaaS/on-premise full personalization
4. Shopping concierge services
5. Try-on retail commerce
6. Properly working voice shopping
7. CTV and IoT shopping rise
8. Local buy in solutions (geo scanners, robots)
9. More holograms
10. 3D printing for consumers
While we’re 18 years out from the final deadline, I’m seeing higher adoption of RB2B/Clearbit for profiling, tons of agentic improvements for retail (including hardware OpenClaws!), robot deliveries in CA going mainstream, AR improving try-on, and more companies providing 3D printing models for accessories or replacement parts.
I’m least bullish on holograms and VR events at the time (especially after shutting down the metaverse).
We’re lucky to be building a handful of these at DevriX through agentic development or scaling high-traffic commerce, publishing, and affiliate networks past infinity.
Currently hiring for account, marketing, and engineering roles in Sofia, coming from an agency/startup background, very high velocity and extreme ownership, joining the rest of the powered-up teams delivering digital excellence. Jobs page on our site has a few listed for AI-first talent eager to push the limits daily.
